Monday vs. Tuesday
Today is Wednesday. It is early morning. I am getting ready for another exciting day at the call center. What I do at the call center is not answering phone calls, but writing for the people who do answer phone calls.
Our call center gets thousands of calls each day from customers and sales people. Many of the questions are the same and easily answered. Some questions are off the wall. That is where my department blossoms in importance. We dig around for answers to the hard, and sometimes goofy, questions. I would provide examples but I have to respect the privacy of the customers.
When we are not hunting down answers, each of us on the team has projects for which we are responsible. This leads me to the question, which do I prefer, Mondays or Tuesdays?
Typically, Monday is the most despised day of the week. It is the day after the weekend. It is the “spoiled sport” or “buzz kill”.
Tuesday, however, is one step closer to the next weekend. So the question should be easy, right? Tuesday is better than Monday!
Still, let’s get back to those projects. On Monday, I have to set up the projects for the week. I try to clear my schedule of meetings and training sessions and leave the day open for preparing reports on the work of the previous week. I still have at least one conference call to attend, but the only other obstacle on Monday is my co-worker. They like to talk about their weekend. I usually lose at least a half-hour of work time each Monday listening to stories about football or children. Some weeks I lose more.
Not to say that it is not enjoyable. I like my co-worker and it is interesting to hear what is going on with them. Still, being a work oriented person, I hear my computer calling during most of the monologue.
They do not bother me as much as other visitors to our cubicles, who want to talk about their weekends and sporting preferences and family issues and workplace complaints, etc. When I have work to do, I don’t want to know what their Mother-in-law puts in the Chicken Pot Pie.
By the end of a normal Monday, I have prepared five reports, filed five different reports, and forwarded two emails to two different groups letting them know their input is needed regarding at least one of the aforementioned reports.
If I accomplish all that, and answer a couple odd questions, I go home Monday feeling good. It’s a good day’s work.
Tuesday, however, is a trickier day. I have a news/e-letter I prepare every Tuesday. Each member of our team is responsible for a day. Tuesday is my day. It often takes me two or three hours to complete the letter each week. Sometimes it takes longer if there is a special topic involved.
Once that is complete, I can work on two other reports related to the five reports I worked on Monday. Plus, there is another conference call late in the afternoon.
My point is that lately I have preferred Monday to Tuesday. Monday seems like a blank slate, while Tuesday offers obstacles to getting the work done I want to achieve.
Of course, today is Wednesday. I have one conference call and two reports to complete, along with solving more odd problems. Not only that, Wednesday is one day closer to the weekend.
Maybe I prefer Wednesday. I will have to think on that today.
Our call center gets thousands of calls each day from customers and sales people. Many of the questions are the same and easily answered. Some questions are off the wall. That is where my department blossoms in importance. We dig around for answers to the hard, and sometimes goofy, questions. I would provide examples but I have to respect the privacy of the customers.
When we are not hunting down answers, each of us on the team has projects for which we are responsible. This leads me to the question, which do I prefer, Mondays or Tuesdays?
Typically, Monday is the most despised day of the week. It is the day after the weekend. It is the “spoiled sport” or “buzz kill”.
Tuesday, however, is one step closer to the next weekend. So the question should be easy, right? Tuesday is better than Monday!
Still, let’s get back to those projects. On Monday, I have to set up the projects for the week. I try to clear my schedule of meetings and training sessions and leave the day open for preparing reports on the work of the previous week. I still have at least one conference call to attend, but the only other obstacle on Monday is my co-worker. They like to talk about their weekend. I usually lose at least a half-hour of work time each Monday listening to stories about football or children. Some weeks I lose more.
Not to say that it is not enjoyable. I like my co-worker and it is interesting to hear what is going on with them. Still, being a work oriented person, I hear my computer calling during most of the monologue.
They do not bother me as much as other visitors to our cubicles, who want to talk about their weekends and sporting preferences and family issues and workplace complaints, etc. When I have work to do, I don’t want to know what their Mother-in-law puts in the Chicken Pot Pie.
By the end of a normal Monday, I have prepared five reports, filed five different reports, and forwarded two emails to two different groups letting them know their input is needed regarding at least one of the aforementioned reports.
If I accomplish all that, and answer a couple odd questions, I go home Monday feeling good. It’s a good day’s work.
Tuesday, however, is a trickier day. I have a news/e-letter I prepare every Tuesday. Each member of our team is responsible for a day. Tuesday is my day. It often takes me two or three hours to complete the letter each week. Sometimes it takes longer if there is a special topic involved.
Once that is complete, I can work on two other reports related to the five reports I worked on Monday. Plus, there is another conference call late in the afternoon.
My point is that lately I have preferred Monday to Tuesday. Monday seems like a blank slate, while Tuesday offers obstacles to getting the work done I want to achieve.
Of course, today is Wednesday. I have one conference call and two reports to complete, along with solving more odd problems. Not only that, Wednesday is one day closer to the weekend.
Maybe I prefer Wednesday. I will have to think on that today.
Labels: Work-related
posted by Alexander Dimm | 6:32 AM
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